Southwest Airlines issued an apology Thursday after a woman claimed a gate agent made fun of the name of her five-year-old daughter, Abcde.
Traci Redford was preparing to pre-board a flight from John Wayne Airport in Orange County to El Paso, Texas, reports Los Angeles TV station KABC.
“The gate agent started mocking my child’s name, laughing, pointing at me and my daughter, and talking to other employees,” Redford told KABC. "So I turned around and just said ‘Hey, I can hear you. If i can hear you, my daughter can too. I’d appreciate it if you’d just stop.’”
Redford said the agent also took a picture of the boarding pass with her daughter’s name, pronounced “ab-city,” and posted it to social media, said the report.